Can I return an order?
Of course, you have 15 days from the receipt of your order to return anything you bought from us, no questions asked, just email us at firstname.lastname@example.org to inform us of your intentions and our customer support team will send you the address.
Please try to send it in its original undamaged packaging, it really makes things easier for us.
Products made-to-order can not be returned, we know you understand. :)
Who pays for the shipping?
If the item is being returned for a quality reason, because it is damaged or it does not function properly, you still can send it back. If possible, we would like to see pictures of the damage before sending.
However, if its because you changed your mind and no longer seem to like what you ordered then we kindly ask you to bear the costs.
How must I return the order?
Please put the product with all its accessories and manuals back into its original box (if possible) and mail it to our address.
When should I send the product back?
You should send it back within 15 days of your return claim.
How and when will I get my money back?
Once we receive the products you will get a confirmation by email and your money will be payed back within 15 days in the same way you made the purchase.
Can I return the product myself to a physical location?
Of course you can. If you want to bring it directly to us we´ll be more than happy to receive it right in our physical office. Please make sure its within our opening times or let us know beforehand so we can expect you.
How do I cancel an order?
Just like returning a product, you have 15 days from the receipt of your order to return anything you bought from us, so if you want to cancel the order before you receive it just send us an email at email@example.com to inform us of your intentions. If the order has not been dispatched we just cancel the order. However if the item is on its way to you, you will have to follow our returns policy and send it back to us.
For custom made products you have 7 days from the date of purchase to submit the cancelation.
How can I get my money back?
If once you received your shipment you are not satisfied with your purchase, you can request a refund. We will refund the amount you payed for our products excluding shipping costs.*By making a purchase in our webshop you agree to our returns / cancelling policy.